Kurt N. Heiss

About Me

Hi, I’m Kurt

I am a business professional with skills and interest in information and content development, marketing, and management. I have extensive and varied experience working at both established tech giants as well as startups.

Currently based in San Jose via stops in San Francisco, Orange County, Long Beach, and Seattle. I grew up in the Los Angeles area.

An alumnus of Santa Clara University (MBA) and the University of Washington (BS, Zoology).

You can view my resume here

Experience

UPS

https://developer.ups.com/catalog?loc=en_US

Senior API Technical Writer

June to October 2023

Member of the API Governance team focused on developing OpenAPI YAML specification standards and acceptance protocol for organization-wide UPS engineering teams. Authoring and annotation of OpenAPI YAML specifications for internal and external developer portals. Enhancement and repurposing of legacy documentation. Mentor other technical writers and developers.

Roku (Advertising and Developer Relations)

https://advertising.roku.com/oneview-onboarding / https://developer.roku.com/overview

Senior API Technical Writer

May 2022 - March 2023

As a Senior API Technical Writer, I supported Roku’s OneView Ad Platform APIs and Partner Engineering Developer Relations projects.

I managed and developed the project initiative for the proposed forthcoming API Portal to showcase ad tech data availability from the Roku platform.

I was a member of the Roku Partner Engineering Developer Relations team which sought to better communicate concepts and procedures for how to create the streaming app for the Roku platform. My latest project work included an overhaul of the current Developer docs and website. Additional project work included the development of Brightscript educational videos and associated documentation. I assist developers and product management in the creation and editing of partner documentation.

I was a final editor and source of truth for information displayed on our documentation portals and provided ongoing iteration on improvements in display and content.

LinkedIn

https://www.linkedin.com

Senior API Technical Writer

September 2021 - May 2022

Supported LinkedIn’s Marketing Solutions - Partner Engineering team for the LinkedIn Marketing Developer Platform API.

Developed and edited external customer engineering documentation for the Marketing API library, role-based user access controls, infrastructure, systems, tools, and software engineering practices. The Marketing APIs enabled our customers to develop and design online posts, video ads, and other content for their services.

Designed and organized content for new API products. I gathered requirements for the customer support team to serve over more than 2000 LinkedIn partners. Oversight and implementation of document version control (via Github) across the marketing documentation library in parallel with API version control.

I was a final editor and source of truth for information displayed on our partner documentation portal. I provided ongoing iteration on improvements in display and content.

8x8

https://www.8x8.com/

API Product Owner

January 2019 - August 2021

Development and management of the public-facing 8x8 Developer Hub. Created an API customer information strategy followed by enterprise stakeholders. Identified gaps in the user experience. Provided leadership to leverage the product’s strengths while boosting productivity, organization, and personal accountability among stakeholders.

Education

Santa Clara University, Leavey School of Business

Master of Business Administration - 2014 (focus on Management and Marketing)

My business knowledge and acumen were enhanced along with development of key project management, leadership, and writing skills:

  • Completing challenging courses that required preparation and study to facilitate active participation.
  • Leading course project cohorts with classmates from different career backgrounds and disparate global locations to meet curriculum deadlines.
  • Working full-time and managing my son’s various sports teams was an excellent test of my reslience, resolve, motivation, adaptability, and fortitude.

University of Washington

Bachelor of Science in Zoology

Completion of my degree facilitated an Environmental Scientist career:

  • Managing enivironmental investigations per governmental regulatory mandates.
  • Collecting and analyzing environmental data for real estate due diligence transactions.
  • Development, implementation, and enforcement of health and safety protocols.

A Little More About Me

In my free time, I like to learn new skills, hone my artistic interests, and exercise.

Right now I am taking front-end web developer coursework through Free Code Camp.

Some of my other interests and hobbies are:

  • Surfing
  • Swimming
  • Weight training
  • Hiking
  • Writing screenplays
  • Clay and papier mache sculpting
  • Trying different techniques on the guitar and bass
  • Learning to create music via Logic
  • Returning to study of the cello
  • Learning German and Dutch
  • Reading
  • Cooking